Sky e-Clinic LLC
Emergency / Not-for-Emergency Notice
Last updated: 2026-06-20 (v3.0; Nixon legal review done).
1. Call 911 or go to the nearest ER for these symptoms
• Chest pain or pressure • Severe trouble breathing • Stroke symptoms (face drooping, arm weakness, slurred speech) • Fainting or loss of consciousness • Severe allergic reaction (anaphylaxis) • Severe abdominal pain • Severe bleeding • Suicidal intent • Seizure • Major injury • Pregnancy emergency • Rapidly worsening symptoms
1a. Pediatric — call 911 or go to the nearest ER immediately for these symptoms
• Difficulty breathing • Blue lips or face • Child will not wake or is unusually lethargic • Seizure • Stiff neck with fever • Severe dehydration or no wet diapers in many hours • Repeated vomiting with inability to keep fluids down • Bloody or black stool • Severe abdominal pain • Ingestion of a substance or foreign body • Suspected abuse or neglect • Any infant under 3 months with fever
Sky e-Clinic does not treat infants under 6 months through this workflow. For infants under 6 months, please contact your local pediatric clinic, urgent care, or emergency room depending on severity.
2. We may direct you to emergency or in-person care
If a Sky e-Clinic clinician believes your condition requires emergency or in-person care, you may be directed to 911, an emergency room, urgent care, a local clinician, laboratory, imaging center, or specialist.
3. Telehealth has limits
Telehealth has limits. Some conditions cannot be safely diagnosed or treated online.
4. Standard response time (non-emergency)
- For non-emergency questions, refill requests, or follow-up messages sent through Patient Passport, please allow up to 1 business day for a response. Outside of business hours, your message will be addressed at the next business start. Do not use Patient Passport for time-sensitive emergency symptoms; for those, call 911 or go to the nearest emergency room.
- Sky e-Clinic LLC | Formalized v3.0 | Nixon legal review done | 2026-06-20
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